Brands have the unique power to provide support and enable change.

Brands are key for the future of successful organisations.

Through brands organisations can build, develop and maintain long-term relationships with people.

Securing the future with and by the brand. Our brand sense.

Brands make organisations, products and services recognisable, distinguishable and allow them to be experienced. Brands are an important anchor of trust. They provide orientation and they influence choice.

The brand represents the identity

It is useful to distinguish between product and corporate brands. While brand management for product brands usually focuses on the relationship with the different customer target groups, corporate brand management encompasses forming a relationship with all relevant stakeholders of the organisation and its associated brands. It is the inherent goal of the corporate brand to create meaning and maximum value from these very relationships.

That is why we use an identity-oriented brand management approach, which not only takes into account the outside-in, but also the inside-out perspective and the brand’s network of stakeholder relationships.

A brand’s identity comprises its heritage, vision, values, core competences and finally the behaviour through which it is able to be experienced.

Flexible brand sense

We don’t discern the brand as a rigid object that all stakeholders (must) view in the same way. Instead, what makes the brand unique and special is the fact that, although the core of its identity remains unchanged, around this core there is room to move, to adapt to changing conditions, to integrate the most diverse groups and to be able to be interpreted differently by them – in sociology one speaks of a “boundary object”.

Therefore, brands have the unique power to give organisations support and identity and at the same time enable them to change and develop. They are crucial for the future of successful organisations.

Which brand management principles can be derived from this?

Based on our brand sense, we have developed a few key principles for brand management:

Useful

Brands must offer something useful to people.

Interesting

Brands have to be interesting so that people are prepared to engage with them.

Unique

Brands must be unique in their entirety.

Consistent

Brands must be able to be experienced without contradiction, at any time and over time, so that they are credible and authentic.